Last updated: 2026-10-04

You can cancel Fin-Central at any time, yourself, in about two clicks. You never need to give a reason, ask our permission, or wait for us.

Money — refunds, the 14-day right to change your mind, and what happens to a period you have already paid for — is in our Refunds and Cancellation Policy. This page is only about how to stop the subscription.

Three ways to cancel

In the product. Go to Settings → Billing and choose to cancel. Account administrators can do this. It takes effect immediately as an instruction, and needs no email, no phone call and no reason.
In the billing portal linked from that same screen.
By email, to support@fin-central.com, or on the form at /contact. We action it on the same working day.

We do not operate a telephone line, and we would rather say so than publish a number nobody answers.

What cancelling does

Your plan runs to the end of the period you have already paid for, and then stops. We take no further payment. You keep full access until that date.

We do not refund the unused part of a period you have already paid for, except where the law or our Refunds and Cancellation Policy gives you a refund — and it does in several situations, including the proportionate refund available to a consumer who cancels within 14 days of first subscribing.

You can change your mind

Until the end of the period you have paid for, the same screen offers Resume. Resuming puts you back on the same plan, at the same price, with nothing lost and nothing to set up again.

Cancelling is not the same as deleting your account

Cancelling deletes nothing. It stops the billing and leaves your data in place until the period ends. You can export everything yourself from your account settings at any time while the account is open.

Deleting your account is a separate action, in Settings → Security. Because deleting an account with live billing attached would leave a subscription charging your card with no account left to cancel it from, we stop the billing first — and if we cannot stop it, we do not delete the account and we tell you why.

If you are cancelling because something is wrong

Tell us what it is first, at support@fin-central.com. If Fin-Central is not of satisfactory quality, not fit for a purpose you told us about, or not as we described it, you have statutory remedies — we put it right or perform it again, and then a price reduction which can be the whole amount — and those are usually faster and worth more to you than cancelling. Section 6 of the Refunds and Cancellation Policy and section 13 of the Terms set them out, and we cannot exclude them.

Your other routes

Asking Stripe, which processes your payment, or your own bank or card issuer for a refund is a separate route from cancelling, and they can refund you without our agreement. It is set out in section 2 of the Refunds and Cancellation Policy. It is a refund route, not an alternative dispute resolution scheme, and we are not a member of one.